Water Damage Restoration

The Wiz Team, Inc. is committed to providing the highest quality Water Damage Restoration services for residential and commercial properties. With our rapid response time and latest technology, we can detect water damage and provide complete drying services on time.

Our team utilizes sophisticated moisture readings, thermal imaging, and visual inspection techniques to assess your property for any water damage that may be present. Once an assessment is completed, our technicians will begin the extraction process using the most advanced tools and equipment that our industry has to offer, to ensure all excess moisture has been removed from affected areas.

Once all visible signs of water have been eliminated, the structural drying process begins. Our technicians use advanced dehumidification and drying equipment to reduce humidity levels in the structure and rapidly evaporate any remaining moisture from porous materials such as wood and drywall.

We are highly trained and IICRC Certified Master Water Restorers – able to handle any water damage restoration project, no matter how big or small. We understand that time is a crucial element during any water damage loss and take pride in being able to provide you with prompt, professional services.

The Wiz Team, Inc. Water Damage Restoration division is dedicated to providing superior service to all our clients to ensure that your property is restored to its original condition quickly and efficiently. Bear in mind, that time is of the essence and the sooner you act, the less damage occurs in your home or business.

Contact us today for more information we are available 24/7!

FAQ’S

Basement sump pump failed what should I do?

You should call a licensed plumber to install a new sump pump to start a pump out to prevent secondary or tertiary damage to your property. Second, call Wiz Team, Inc. to perform a water damage inspection to determine the extent of the damage and create a proper plan of action. We utilize special instruments for moisture detection otherwise not visible to the naked eye and military-grade thermal imaging cameras for detecting hidden moisture to effectively make the best plan of action and get your home to a pre-loss condition as soon as possible. Remember, Time is of the essence. Call us now at 847-526-6060.

My home is flooded what should I do?

Wiz Team, Inc. is available 24 Hours a day to help you handle your water damage emergency. Our phone center and our customer service advisors will help you from our office Monday through Friday, 9:00 AM – 5:00 PM and after hours our automated system will call our certified water damage restoration technician to get in touch with you right away.

I need water clean-up what do I do?

Call Wiz Team, Inc. our emergency water clean-up team is available 24/7 to handle your emergency. Our certified master water restorer will get in touch with you right away.

What can I expect from your Water Damage Restoration company?

You will speak to our customer service expert who is trained and certified in water damage restoration during regular hours. If your call is after regular hours, after leaving a voicemail in our emergency department, our system will call our emergency response team leader, who is on call and we will quickly get in touch with you. Then we will do the following to help you reclaim your property:
– Advise on what you should do to minimize damage until our team arrives.
– We send our Certified, Trained, and Experienced Water Damage Technicians to your home or business to assess damage and prevent further damage to your property.
– Removal of free-standing water by pumping out of the structure and then performing water extraction from carpet, padding, etc.
– Remove any heavily affected materials and dispose of items off-site.
– Install professional drying equipment to perform structural and content drying to minimize further secondary damage and to prevent microbial growth.
– Perform constant monitoring of the drying process utilizing specialized instruments to find hidden moisture pockets and adjust the position of drying and dehumidification equipment for the most efficient drying rapidly reducing moisture content in materials.
– Perform protection and any additional cleanings of structure or content to minimize damage to your home and to get your home to pre-loss condition as soon as possible.
– Make sure all structural materials and content are dry to industry standards.

How long does it take to dry my house?

Water damage restoration is a complex business. Drying time will depend on many elements, to name a few: – How much water is in the structure, What is the cause/source of the damage, How long water had been standing, and what structural materials were impacted by water intrusion. Each water damage loss is unique and specific and therefore there is no simple answer to this question, however, based on our experience most water damage structures get dry to industry standards within 3~7 days.

How much experience do you have in water damage?

Wiz Team, Inc. has over 100 years combined experience in water damage restoration. We have restored homes and businesses in record time with an impeccable record using the latest detection instruments for moisture readings and infrared thermal imaging technology to perform drying and restoration with minimalistic damage to your structure. We utilize the best and the most effective drying equipment made in the USA and techniques learned over time in practicum on restoration jobs and through restoration schools and classes where we are certified as Master Water Restorers by the Institute of Inspection, Cleaning, and Restoration Certification Organization.

For professional assistance – call Wiz Team, Inc. at 847-526-6060

Can you save my hardwood floor that got wet?

Yes, (some exclusions will apply depending on the type of wood floor), a definite answer can be provided once we have had a chance to inspect the condition of the floor and figure out the extent of the pre-existing damage to the floor and structure, as well as, moisture levels. We can dry many solid wood floors in place utilizing specialty drying equipment designed for floor drying only. Hardwood flooring gets excess water extracted that may have settled under the floor by using special rescue mats and extraction flood pumps, we precisely install mats over the wet hardwood floor and we will place them under a negative air vacuum pressurized system to create airflow under and through the flooring allowing for drying. We check for moisture movement daily and adjust the drying system as needed. Typically, hardwood solid floors are dry in 3-7 days, depending on moisture levels and time of how long they have been wet before drying. Time is of the essence if you notice that your hardwood floor has gotten wet – act quickly and call NOW: 847-526-6060.

My carpet is wet can you save it?

Yes, we first need to determine the water source, how long has the water been in the carpet, the age of the carpet, the type of carpet, and overall carpet condition and any pre-existing condition or damages. Call us for your water damage inspection at 847-526-6060.

My basement carpet and padding was partially wet now feels dry, but it has a odor, what should I do?

Carpet may feel dry to the touch but it does not necessarily mean that it is fully dry, unless you can confirm a moisture reading using the proper professional instruments. Only a professional certified water restorer using proper instruments like our technicians, can determine proper dryness of materials and moisture content. Odor in your basement is a key indicator of bacterial growth and some materials are still wet. Dry areas or rooms should not have any form of odor nor musty smell. If you are experiencing such issues, please call our office at 847-526-6060.