HAPPY CUSTOMER STORY

Carol’s Oriental Rug Cleaning
and Odor Recovery Story

See our AMAZING RESULTS below!

I’m George Smile, owner of Wiz Team, Inc., and I know how much a favorite rug can mean to a homeowner. Sometimes, though, years of use and unexpected accidents can leave even a beautiful rug in rough shape. That’s what happened to Carol in Kildeer, Illinois. Her handmade wool rug had developed a strong urine odor and a sticky feel, and she needed help saving it before her home remodeling project began. At Wiz Team, we believe every rug deserves careful attention based on its material and condition. If you have a rug facing a similar challenge, professional evaluation may help you understand your options.

Here’s Carol’s Story

Carol had owned her handmade wool Oriental rug for years. It had been part of her dining room for a long time, but her experience as a dog rescuer brought an unexpected challenge. Over the years, several of the dogs she had rescued had urinated on the rug repeatedly. With each accident, the contamination added to an increasingly difficult problem. Eventually, the rug felt very sticky and hard to the touch, and the urine odor had become extreme.

When Carol began remodeling her dining room and kitchen, she removed the rug to clear the area for the upcoming work. That’s when the full extent of the problem became impossible to ignore. She realized the rug needed immediate attention if she hoped to save it from further deterioration.

Could a rug with years of accumulated contamination still be cleaned and refreshed? We were ready to assess the situation and determine the best way forward.

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A Cherished Wool Rug Facing a Serious Challenge

Before beginning any cleaning, we needed to understand exactly what we were dealing with. This wasn’t simply a rug with a small stain or a little everyday dirt. Repeated pet urine accidents had left the handmade wool rug with a severe odor and an unpleasant, sticky texture.

Urine contamination can be particularly challenging because it may travel beyond the visible surface and settle deeper into a rug’s fibers and structure. When accidents happen repeatedly, the affected areas can become harder to treat with ordinary household cleaning methods. Masking the odor or cleaning only the top surface would not have addressed the full challenge Carol described.

The rug’s wool construction also called for thoughtful handling. A handmade Oriental rug is more than a floor covering; it is a woven piece that deserves care suited to its materials. An overly aggressive or poorly chosen cleaning method could put its condition at risk.

With the dining room and kitchen remodeling approaching, Carol needed a practical solution. Leaving the rug untreated was not ideal, but rushing into cleaning without evaluating it would not have been wise either. Our first priority was to inspect the rug, document its condition, and build a cleaning plan around the contamination we found.

A Careful, Step-by-Step Rug Decontamination Process

We picked up Carol’s rug on the same day as the consultation, allowing us to begin the assessment process without unnecessary delay. At our facility, we removed and disposed of the old rug pad. We then carried out a full inspection, documenting the rug’s existing damage, wear and tear, level of contamination, and degree of odor. These observations helped us determine how to approach the cleaning.

First, we thoroughly dusted the rug to remove dry soil. This step matters because loose particles can remain trapped deep between the fibers, even when a rug looks reasonably clean from a distance. Removing this material helped prepare the rug for its deeper washing treatment.

Next, we placed the rug in our 12-foot-long rug washing tub, a contained washing area designed to accommodate the rug during treatment. We filled the containment area with clean water and urine pretreatment solutions, allowing the rug to soak for three hours. This extended soaking period gave the treatment time to work through the contaminated fibers.

After soaking, we installed hydro-jet pumps to circulate the water and cleaning solution for one hour. The movement mimicked a flowing river, helping the solution move through the rug rather than remaining still. We then emptied the contaminated water and replaced it with fresh water and solution to repeat the decontamination process.

The next stage involved flushing the rug multiple times in the rug washing pit. We used rug rollers and specialized tools to help release accumulated soil and remove contaminated water. We also shampooed both the front and back of the rug using rug-specific shampoos and a soft-brush CRB unit. Cleaning both sides was important because contamination and embedded soil are not always limited to the visible surface.

We continued flushing the rug repeatedly until the water running out was clean. Then we extracted the remaining water using weight-assisted tools and wands. We carefully vacuumed the fringes by hand before laying the rug flat to dry.

Each stage had a purpose, from removing dry soil to treating the urine contamination and clearing away the cleaning solution. This was a detailed washing process, not a quick surface clean.

A Fresh Start for Carol’s Oriental Rug

After completing the cleaning process, we were pleased with how well the rug turned out. The repeated urine contamination had presented a serious challenge, but our step-by-step approach allowed us to address the rug thoroughly instead of relying on a quick treatment that might leave the deeper problem untouched.

The repeated soaking, solution circulation, flushing, and shampooing were central to the work. By continuing to rinse until the water ran clean, we could remove the released soil and cleaning residues rather than leaving them behind in the rug. The careful extraction and flat drying stages completed the washing process.

The service also included deodorizing and protection, as requested. These were important parts of the overall care Carol sought for her rug. The aim was not merely to make the rug look better, but to give it a more thorough cleaning and address the unpleasant odor that had made it such a concern.

For Carol, the timing mattered, too. She had removed the rug because her dining room and kitchen were being prepared for remodeling. Having the rug professionally treated meant she could address its condition as part of that larger home project.

While every rug responds differently depending on its materials, age, and contamination, this job turned out very well. We were glad to help Carol give a long-used rug the attention it needed.

And what does Carol think?

This project was a reminder that serious rug contamination deserves more than a quick pass with a household cleaner. A careful inspection, a treatment plan suited to the rug, and thorough washing can make a meaningful difference in addressing a difficult situation. Carol’s rug received a full cleaning process, urine decontamination, deodorizing, and protection, and she was highly satisfied with how the job turned out.

At Wiz Team, Inc., we take pride in providing cleaning and restoration services with attention to the customer’s needs and the material being treated. Our goal is to deliver thoughtful, thorough service and help homeowners make informed decisions about caring for their belongings.

If you have a wool or Oriental rug affected by pet accidents, stubborn odors, or years of accumulated soil, don’t assume that a surface clean is your only option. Consider having the rug professionally evaluated to determine what treatment may be appropriate.

If you’re in Kildeer, Illinois, or the surrounding Chicagoland area, contact Wiz Team, Inc. to discuss your rug’s condition and explore the available cleaning options. Sometimes, giving a cherished rug a fresh start begins with a careful inspection and the right plan.